01
Read the notice before you reply
The suspension message is the brief. Everything you send later has to answer the reason they actually wrote down.
- Copy the exact reason, including the policy name if they gave one.
- Screenshot the full notice and your account health page the same day.
- List every order, listing, or product they mentioned.
If the notice names three orders, the letter is about those three orders. A general history of the account is not an answer.
